Lesson 64
Try to Exceed Customer Expectations
(Select one below)
- Resolve customer problems
- Follow up with answers or solutions
Now these are your five rules!!!
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DENT TECHNICIAN LEARNING OUTCOMES
Exercise | Training Manual Exercise | Learning Outcomes | Assessor Comment |
1 | Different types of dents |
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2 | PDR tools |
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3 | Locating the tool tip |
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4 | Basic dent removal |
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5 | Practice panels |
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6 | What the customer expects…. |
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_____________________ has completed all of the above Outcomes on ___________
and is signed as a competent D Grade Technician by _________________________
Date ___________________ Place _____________________________________
This document is protected by copyright. You may not copy this document or any portions thereof. This document contains trade secrets and in order to protect them you not disassemble or decompile this document. You may not modify, adapt, translate, sell, distribute or create derivative works based upon this document or any part thereof. Title, ownership rights and intellectual property rights in and to this document belongs to DentDoctor Head Office and its directors.